INTRODUCTION
For the purpose of the Data Protection Act 1998 (the Act) and from 25th May 2018, the EU and UK General Data Protection Regulations 2016/679 (the “GDPR”) the data controller is Clipathtraining Ltd. having its registered office at 10, Harley Street, London. W1G 9PF
The Clipathtraining Ltd. (“Clipathtrainig Ltd”, “we” or “us”) are committed to protecting your privacy.
Please read through this policy carefully so that you know how and why we collect information about you, how you can contact us to access, rectify, erase, restrict, port, or object to your data being processed, and what procedures we have in place to keep your personal data safe. Telephone number: 07741280860
We may change our Privacy Policy from time to time and if we do so we will update these changes on this page so that you’re up-to-date with our current policy.
Please refer to our Cookie Policy which is part of this Privacy Policy.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us [email protected]
WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
We may process the following categories of personal data about you:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. Our lawful ground for this processing is legitimate interest to enable us to provide the goods and/or services you have purchased, or those that have been purchased on your behalf and to keep records of such transactions.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to receive information about promotions and training updates and to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to improve our products/services, to develop them, to grow our business and to decide our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which are to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is legitimate interests (namely to grow our business.
Student and Course Data that includes data that is required to provide you with certification, this includes your Name, Date of Birth (for regulated qualifications only) and information about qualifications you are taking or have taken. We process this data to provide you with qualifications, certifications and to Quality Assure our courses. Our lawful ground of processing is legitimate interest to enable us to provide you with certifications for training that meets the recommendations and regulations for training.
Centre/ Instructor Data this includes data provided by approved centres and instructors for the purpose of certification and internal quality assurance.
This may include their students Name, Address, Email and Date of Birth. The data is required for producing the certification the lawful basis for processing the data would be legitimate interest.
Sensitive Data
We need to collect the following sensitive data about you in order to ensure that we can adapt our classroom training to allow us to make reasonable adjustments to ensure your safety during practical exercises required as part of some of the training courses.
We require your explicit consent for processing sensitive data, by declaring to your instructor that a reasonable adjustment is required for you to complete the training, you will need to complete and sign an additional document. Asking you to confirm your consent to this processing.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at [email protected]. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
Sensitive Data
We need to collect the following sensitive data about you in order to ensure that we can adapt our classroom training to allow us to make reasonable adjustments to ensure your safety during practical exercises required as part of some of the training courses.
We require your explicit consent for processing sensitive data, by declaring to your instructor that a reasonable adjustment is required for you to complete the training, you will need to complete and sign an additional document. Asking you to confirm your consent to this processing.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at [email protected]. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
HOW WE COLLECT YOUR PERSONAL DATA
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site, during your classroom training or by sending us emails).
Your data may also be provided to us by your employer, agency or training provider.
We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based in the UK and the EU, search information providers such as Google based in the EU, and UK providers of technical, payment, and delivery services, such as data brokers or aggregators.
We may also receive data from publicly available sources, such as Companies House and the Electoral Register, based inside the EU and UK. Your data may be provided to us by your employer, agency, or training provider.
DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
Other companies in our group who provide services to us.
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities.
Awarding Organisations such as Training Qualifications UK, Future Awards and Qualifications and Pearson Edexcel for requesting regulated qualifications.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
The training organisation who is delivering or has delivered or arranged the training on your behalf.
Your employer or agency if they have arranged the training for you.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
For qualifications we are required to keep basic information about our customers (including Contact, Identity, Qualification information and Qualification dates) for seven years to be able to provide proof of qualification, CPD statements and other information at their request.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
1. Students must agree to the following terms and conditions as part of the booking process.
Failure to do so will result in booking not being authorised.
2. Participants arriving late will be refused entry onto the course.
3. Failure of participants to attend the full duration of the event will result in incompletion of the course and relevant certificates will not be issued
4. Cancelation fees will apply once a booking request has been placed (see section 2)
5. If a training course is cancelled due to any of the following:
• Low intake of students
• Unforeseen circumstances such as sickness to facilitator, departmental emergencies
6. Students will be rebooked on to the next available date or an adhoc session will be provided to accommodate these cancellations
7. Students who fail to turn up on the event date will not be offered alternative booking date and will be liable for the full cost of the course.
8. Dates are non-transferable
9. Clipathtraining Ltd .will notprovide any costs incurred for additional cover (Travel, childcare accommodation etc...)
10. Students will be required to comply with all local policies and procedures.
11. Failure to do so may result in contract termination (See section 3)
12. Students who wish to undertake clinical sessions must do so within 4 months of attending the theory sessions. Failure to do so will mean that students must rebook the theory course and will incur any costs associated with this course
13. The Clipathtraining Ltd phlebotomy training materials and documentation are controlled and owned by Clipathtraining ltd. These are not to be distributed or shared to third parties by any unauthorised person(s). Any breaches in this will result in termination of contract. (see section 3)
Refunds & Cancellation Policy
1. PAYMENT TERMS
Our standard payment terms require either full payment or a 50% deposit of the total price taken at the time of booking to secure your course place unless otherwise agreed. The remaining balance will be paid before commencement of your course.
2. CANCELLATIONS
Should circumstances mean that you have to cancel your course and are unable to transfer your booking to another date at the time of cancellation, the following charges will apply:
- More than four weeks prior to the course start date - no charge
- Two to four weeks prior to the course - 50% of the course fee
- Less than two weeks prior to the course - full fee
NB Cancellation must be made in writing by email or over the phone and received by the due date.
3. NON-ATTENDANCE
If you do not attend a course, and you have not previously informed us, the full course fee remains payable and non-refundable.
COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Last Modified: January 2, 2020
